Frequently Asked Questions
What’s required to book?
To secure your date, a 50% non-refundable deposit is required for all services.
The remaining balance is due:
• 72 hours before your event for Room Decor setups
• 1 week before the event date for Balloon Installations, Proposals, and Event Services
For last-minute bookings (less than 72 hours’ notice), full payment is due upfront at the time of booking.
Can I customize my package?
Certainly! Each experience is thoughtfully tailored to reflect your vision, accommodate your space, and align with your budget. You will also have access to a wide range of add-ons and upgrades, available for selection during the inquiry process to further personalize your design.
What areas do you service?
PrettySpaces is based in Virginia and serves the DMV area (DC, Maryland, Virginia). Travel outside of a 15-mile radius from Richmond, VA, is an additional $3 per mile. Hotel valet or parking fees may also apply, depending on the location.
Do you offer cleanup for room setups and events?
Yes. Cleanup is included in all packages and consists of the removal of all décor and installations provided by PrettySpaces. This service does not include general room cleaning or damage unrelated to our décor. Any hotel fees resulting from guest activity or conditions beyond our control remain the client’s responsibility.
How long does setup take?
Setup time depends on the service and package selected, but here’s an estimated timeframe:
Room Decor: 1 to 4 hours
Proposal Setups: 3 to 5 hours, depending on the level of detail and package
Exact setup and breakdown times will be confirmed in your quote and final communication prior to the event.
“Luxury lives in the details, and peace of mind comes from knowing every one of them is handled with care.”